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Voice of the customer
Results: 279

#	Item
31	Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions ABSTRACT: Consumer expectations for speed, convenience and ondemand information have skyrocketed. While speech and touch-tone driven s Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-02-22 10:31:53 Voxeo Mobile content Telephony Mobile telecommunications Payment systems Interactive voice response Text messaging Mobile banking USSD Gateway Technology Mobile technology Electronic commerce
32	Improve the Customer Experience – Make your Business Intelligence and Customer Self-Service Work Together What do your customers think of your self-service? How do you know? Every self-service interaction is an opportu Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-08-28 17:41:54 Technology Customer experience management Interactive voice response MicroStrategy Customer experience Enterprise resource planning Business Business intelligence Voxeo
33	The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings TONY THE WAITER After a warm welcome, Tony shows Karen to her usual table by the window. He comes back with a glass Add to Reading List Source URL: www.voxeo.com Language: English - Date: 2013-02-22 10:31:52 User interface techniques Electronic commerce Interactive voice response Chief customer officer Customer experience Customer relationship management Voxeo Voice portal Personalization Marketing Customer experience management Telephony
34	Trends in Customer Service Multi-Channel Edition November 2012 Sumair Dutta Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-02-22 10:31:53 Consumer behaviour Customer experience Customer satisfaction Customer retention Customer service Loyalty business model Customer engagement Voice of the customer Call centre Marketing Business Customer experience management
35	STATEMENT OF CUSTOMER’S RIGHTS & RESPONSIBILITIES The Utah Public Service Commission has established rules about utility consumer/company relationships. These rules cover payment of bills, late charges, security deposi Add to Reading List Source URL: stratanetworks.com Language: English - Date: 2015-02-02 18:15:33 Electronic engineering Telecommunications Mobile technology Roaming Telephone exchange Digital subscriber line Customer-premises equipment Voice over IP Tru Technology Broadband Electronics
36	THE CUSTOMER JOURNEY: THE FIVE THINGS YOU NEED TO KNOW NOW WHITE PAPER www.nice.com Add to Reading List Source URL: www.nice.com Language: English - Date: 2015-02-24 20:19:16 NICE Systems Customer service Touchpoint Voice of the customer Customer dynamics Marketing Customer experience management Customer experience
37	Personal Broadband and the Enterprise Customer Two years ago a telecommunications director of a large U.S. bank was meeting with a small high-tech company in Silicon Valley that had a technology that could provide a wire Add to Reading List Source URL: personalbroadband.org Language: English - Date: 2004-08-01 21:35:46 Broadband Internet Companies listed on the New York Stock Exchange Internet access Fixed wireless Sprint Nextel WiMAX Voice over IP National broadband plans from around the world Technology Wireless networking Electronic engineering
38	VOXEO CXP Application Lifecycle Management for Next-Generation Customer Contact Unlocked Communications Add to Reading List Source URL: voxeo.com Language: English - Date: 2015-04-30 14:53:10 VoiceObjects Economy of the United States Electronics Call Control eXtensible Markup Language Voxeo Telephony Interactive voice response
39	OctoberTapping the Customer Voice to Drive Growth THE FORGOTTEN THREE Ps OF MARKETING Add to Reading List Source URL: lcpconsultingllc.com Language: English - Date: 2015-04-08 09:09:44 Strategic management Competition New product development Distribution Sales Trade marketing Market price Marketing Business Pricing
40	Call Recording & Quality Management Solutions Why Majuda Voice™? Today’s customers demand increasingly higher standards of service. This and the ever-constricting challenges of corporate governance and regulatory c Add to Reading List Source URL: www.majuda.com Language: English - Date: 2011-09-12 06:42:55 Customer experience management Automation Call centre Electronic engineering Customer support PanTerra Networks Call-recording software Computer telephony integration Telephony Technology

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